Your Biggest Technology Problem Might Not Be Your Technology
When organizations struggle with technology, the natural response is often to look for another tool. A new platform promises better automation. A new dashboard offers improved visibility. An artificial intelligence solution promises to eliminate hours of repetitive work. Before long, the organization has accumulated an impressive collection of technology—and many of the same problems it had before. The reason is simple: technology can improve a good process, but it can also accelerate a bad one. As businesses adopt increasingly sophisticated digital tools, leaders need to think beyond what technology can do. They need to examine the systems, behaviors, and decisions surrounding it. Start With the Problem, Not the Platform One of the easiest mistakes organizations make is adopting technology because of its capabilities rather than because of a clearly defined need. The conversation begins with, “What can this software do?” A better question is, “What problem are we trying to solve...